Privacy Policy
Effective Date: 18 February 2025
1. Introduction
Golden Pizza ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our services, including our pizza collection and delivery services, and when you visit our website https://goldenpizza.uk. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
- Personal Identification Information: Name, address, email address, and phone number.
- Order Details: Information about your orders, including items purchased, delivery address, and payment details.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Usage Data: Information about how you use our website, products, and services.
3. How We Use Your Information
- To Provide Services: Processing your orders, managing payments, and delivering products.
- Customer Support: Responding to your inquiries and providing assistance.
- Marketing: Sending you promotional materials, offers, and updates, provided you have given consent.
- Improvement of Services: Analyzing usage to enhance our services and website.
- Legal Obligations: Complying with legal and regulatory requirements.
4. Legal Basis for Processing
- Performance of a Contract: To fulfill our contractual obligations to you when processing orders.
- Consent: For marketing communications, where you have provided explicit consent.
- Legitimate Interests: To improve our services and for administrative purposes.
- Legal Compliance: To adhere to legal obligations, such as financial record-keeping.
5. Data Sharing and Disclosure
- Service Providers: Third-party vendors who assist in order fulfillment, payment processing, and IT services.
- Legal Authorities: When required by law or to protect our rights and property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure storage solutions.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once data is no longer needed, we will securely delete or anonymize it.
8. Your Rights
Under the UK GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data under certain circumstances.
- Restriction: Request restriction of processing your data in specific situations.
- Data Portability: Request transfer of your data to another service provider.
- Objection: Object to processing based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, please contact us using the details provided in Section 10.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. For detailed information on the cookies we use and your choices regarding them, please refer to our Cookie Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: [email protected]
Data Protection Officer
RamTD Ltd
Unimix House
Abbey Road
London, United Kingdom
Email: [email protected]
Phone: +44 20 8961 7272
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, contacting you directly. Please review this policy periodically for the latest information on our privacy practices.